ManageEngine ADSelfService Plus is an integrated self-service password management and single sign on solution. This solution helps domain users perform self-service password reset, self-service account unlock, employee self-update of personal details (e.g., mobile numbers and photos) in Microsoft Windows Active Directory. ADSelfService Plus also provides users with secure, one-click access to all SAML-supported enterprise applications, including Office 365, Salesforce, and G Suite, through Active Directory-based single sign-on (SSO). For improved security, ADSelfService Plus offers Windows two-factor authentication for all remote and local logins. Administrators find it easy to automate password resets, account unlocks while optimizing IT expenses associated with help desk calls.
What problems does it solve?
Analysts state that 30% of help desk queries are related to password reset management and account lockout. ADSelfService Plus reduces the most critical password tickets that consume a substantial amount of help desk time by rendering a secure, reliable and robust web based self-service solution. End users can manage their passwords and update their personal details in Active Directory with ease. The solution secures remote and local logins to Windows with two-factor authentication.
What features does it offer?
ADSelfService Plus holds the following list of features:
- Self Service Password Reset.
- Manage Account Unlock.
- Password/ Account Expiry Notification to users.
- Enterprise Single sign-on.
- Password Synchronizer.
- Endpoint MFA for Windows/macOS logons.
- Update Personal information on AD.
- Employee Directory Search.
- Active Directory Change Password.
- Mobile Password Management.
- Windows/macOS/Linux Login Agent
- Multi-factor Authentication.
- Password Policy Enforcer.
- Mail Group Subscription.
- Desktop and Mobile App Customization.
- Reduce critical password tickets.
- Minimize Helpdesk time and workload.
- Identity Verification via multi-factor authentication.
- Generate User list and account status reports.
- Address Identity Management Password Challenges using Self Service.
The business benefits of ADSelfService Plus appeals to every IT Manager / organization and encourages immediate deployment. It adds immense value to a business proposition by reducing costs, improving employee productivity, ensuring superior return on investment, and most importantly as a web based secure and easy interface to the domain user.
Benefits of ADSelfService Plus
ADSelfService Plus benefits the domain user and also the administrator with a series of advantages as mentioned below.
Reduced Cost of HelpDesk Tickets
Eliminate the leading source of help desk calls and associated expenses by using ADSelfService Plus to automate password resets and account unlocks.
Improved Employee Productivity
- ADSelfService Plus improves employee productivity by considerably reducing the amount of time for an employee to raise a ticket, viewed by the helpdesk and finally attended by helpdesk.
- Reduce a 3 Stage process to a single step solution from the self service portal.
Superior Return on Investment
- Reduced help desk workload and in-turn reduced costs for work force. Calculate your ROI here.
- Reduced time to unlock an account cuts down system down time increases user productivity and greater return on Investment.
Accountability of Actions performed can be maintained
Every action performed through ADSelfService Plus is stored in an audit log database. Critical alerts and confirmations are scheduled and e-mailed directly to designated administrators and employees.
Easiness in Deployment
Installation of ADSelfService Plus is simple and involves clicking the download link and following the wizard.
Reduce dispelled sensitive information:
ADSelfService Plus precludes the need for an employee to share sensitive password information with support staff. This protects the domain user from possible misuse of his domain by helpdesk.
Employ your Resources for better tasks
ADSelfService Plus helps to reduce routine password tickets and makes it possible to employ the relieved technical staff for better productive purposes and add value to your organization.
- Avoiding repetitive tasks and deployment in more challenging tasks.
- This increases enthusiasm and a sense of positiveness and growth to the technical resource.
- A challenging environment argues better employee retention.
Customize with your own logo
Change ADSelfService Plus logo with your own logo and campaign a self service portal as a part of your internal SharePoint portal.
All time Access from a web portal
A web browser based access ensures an employee can reset a forgotten password and unlock his or her account without requiring any outside assistance and at any tme.
Reduced Employee Frustration
Eliminate the typical delays, frustration, lost productivity, and overhead typically experienced while waiting on hold for a help desk member to handle your password reset request.
ADSelfService Plus not only removes the burden from the help desk, but lets employees get back to work with a minimal of disruption or delay.
Real Time Update of User Information
ADSelfService Plus web based solution helps to get real time update on user information like address details, phone number change, marital status etc., in the Active Directory.This information updated through the self service portal will help in taking business decisions to select most suitable employees for a task.
Other Benefits Include
- Improved security during reset of passwords and unlock accounts.
- Confine the sharing of Administrator privileges with help desks for resetting passwords or updation of user information.
- Prevent password resets due to human error accidental or intended by support staff.
- Employee identity verified for all password resets by validating them and ensuring security.
- Assist a reset only for a fault free answer for set questionnaire.
- Facilitate more secure password policies by complying with the standards.
Free Active Directory users from attending lengthy help desk calls by allowing them to self-service their password resets/ account unlock tasks. Hassle-free password change for Active Directory users with ADSelfService Plus ‘Change Password’ console.
One identity with Single sign-on
Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications with their Active Directory credentials. Thanks to ADSelfService Plus!
Password/Account Expiry Notification
Intimate Active Directory users of their impending password/account expiry by mailing them these password/account expiry notifications.
Synchronize Windows Active Directory user password/account changes across multiple systems, automatically, including Office 365, G Suite, IBM iSeries and more.
Password Policy Enforcer
Ensure strong user passwords that resist various hacking threats with ADSelfService Plus by enforcing Active Directory users to adhere to compliant passwords via displaying password complexity requirements.
Directory Self-Update & Corporate Search
Portal that lets Active Directory users update their latest information and a quick search facility to scout for information about peers by using search keys, like contact number, of the personality being searched.
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