IT Help Desk Software
ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.
Built to Supercharge Your IT Help Desk
- Best practice ITSM
- Powerful integrations
with IT management
- Extensive reporting
- Deploy on cloud or
Flexible Plans for Your IT Needs
The perfect starter kit to get your ticketing right.
- Incident management
- Self-service portal
- Knowledge base
- Multi-site support
- SLA management
- Help desk reports
The right package for integrated IT Asset management.
- Help desk management
- IT asset discovery
- Software asset management
- Asset inventory reports
- Purchase &
The complete ITIL® ready ITSM suite with all features that an IT service desk needs.
- Incident management
- Problem managementv
- Change management
- IT project management
- Service catalog
- Asset management
ITIL-based features designed for your IT help desk
Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.
Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.
Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.
Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.
Get the bigger picture
Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.
IT Project Management
Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.
Drive decisions with the right data
Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.
Collaborate with other IT systems
Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted – 360-degree visibility of your IT!
Streamline asset management
Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
For more info, email us at firstname.lastname@example.org