MITEL FOR MICROSOFT TEAMS

KEY BENEFITS

PROTECT YOUR INVESTMENT

Get more out of Microsoft Teams collaboration by pairing it with an enterprise telephony solution.

 LOWER YOUR TCO

Integrated, advanced telephony such as call routing and hunt groups with no additional licensing. 

 TALK TO YOUR CUSTOMERS

Have informed conversations with your customers with Mitel’s rich contact center and CRM integration options

 MAXIMIZE PRODUCTIVITY

Keep users in one application with our click-to-dial and direct routing options.

FEATURES

• Click to Dial
• Direct Routing 
• Hunt Groups 
• Call Routing
• Presence

• Softphone
• Voicemail
• Call History 
• CRM and Contact Center Integration

Direct Routing

A complete Mitel telephony infrastructure to Microsoft Teams integration with a certified MSA certified Session Border Controller allowing you to make calls from within the Microsoft Teams environment. Direct routing is available for MiVoice Business, MiCloud Flex, MiVoice Connect, MiVoice MX-ONE, MiVoice 5000 and MiVoice Office 400.

MiCollab Hotkey Dialing

Included with MiCollab, easily set up hotkeys to dial. Select a phone number in Microsoft Teams and click the MiCollab hotkey combination to initiate a MiCollab call to the phone number. MiCollab hotkey dialing is available for MiVoice Business, MiCloud Flex, MiVoice MX-ONE, MiVoice 5000 and MiVoice Office 400.

Call2Teams

Third-party solution that integrates a Mitel phone system with Office 365, enabling softphone functionality within the Microsoft Teams environment. Call2Teams is available for MiVoice Business and MiCloud Flex.

App Dialer

Click-to-dial within the Microsoft Teams environment by creating hotkeys to highlight a phone number and using hotkey strokes to dial. App dialer is available for MiVoice Connect and MiCloud Connect.

Web Extension

Our Chrome extension gives you a softphone directly from your web browser. Users will benefit from call history, voicemail, click-to-dial, contacts and more so they can easily place calls from the Microsoft Teams web user interface. The web extension is available for MiVoice Connect and for MiCloud Connect. 

For inquiries, email us at info@agdinfotech.com

Source: https://www.mitel.com/products/business-phone-systems/integrations/mitel-for-microsoft-teams