KEY BENEFITS
BE MORE PRODUCTIVE
Bring all of your communications tools into one cloud and one application for a seamless experience on any device, anywhere in the world. Easily manage voice, email and IM from a single screen to reduce management complexity and boost productivity.
FEATURES
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- 50+ pre-built integrations
- Global scalability
- Cloud-native architecture
- ACD/IVR
- Intelligent Routing
- Omnichannel
- Real-time and historical reporting
- CTI
- Power Dialer
-
- Workforce management
- Quality management
- Speech analytics
- Self-Service
- One-click app ecosystem
- Advanced voice services
- 20+ certifications including SOC2 and HIPAA
- Artificial Intelligence
WORK WITH THE TOOLS YOU LOVE
Your contact center software should integrate seamlessly with the tools your agents already use on a daily basis. With MiCloud Connect CX, you get over 50 integrations, like the deepest Salesforce integration in the industry, right out of the box, which means your team can stay focused on serving your customers, instead of learning a new tool. Integrate easily with:
- Salesforce
- Zendesk
- Service Now
- MS Dynamics
and more.
BE INTELLIGENT
MiCloud Connect CX IQ infuses the power of artificial intelligence into every element of our contact center solution, driving higher efficiency, cost reduction and an improved customer experience.
For inquiries, email us at info@agdinfotech.com
Source: https://www.mitel.com/products/applications/contact-center/micloud-connect-cx
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