KEY BENEFITS
IMPROVED CUSTOMER EXPERIENCE
Users have access to information about the customer they’re speaking to, creating a more personalized experience for the customer and a more productive one for the user.
OUTSTANDING ROI
Outbound users become more productive and by centrally managing campaigns, closely managing contact strategy and having access to real-time & historical reports, staff can be easily managed, resulting in getting the most out of every customer lead.
MICONTACT CENTER CAMPAIGN MANAGER FEATURES
- Automates outbound dialing
- Uses the MiVoice Office 250 telephone to make the calls
- No silent or dropped calls
- Call blending gives priority to inbound calls, utilizing existing MiVoice Office 250 Hunt Groups
- Configurable Disposition Codes
- Real Time & historical reporting
- Easy to configure and use
For inquiries, email us at info@agdinfotech.com
Source: https://www.mitel.com/products/applications/contact-center/other/micontact-center-campaign-manager
