KEY BENEFITS

IMPROVED CUSTOMER EXPERIENCE

Users have access to information about the customer they’re speaking to, creating a more personalized experience for the customer and a more productive one for the user.

OUTSTANDING ROI

Outbound users become more productive and by centrally managing campaigns, closely managing contact strategy and having access to real-time & historical reports, staff can be easily managed, resulting in getting the most out of every customer lead.

MICONTACT CENTER CAMPAIGN MANAGER FEATURES

  • Automates outbound dialing
  • Uses the MiVoice Office 250 telephone to make the calls
  • No silent or dropped calls
  • Call blending gives priority to inbound calls, utilizing existing MiVoice Office 250 Hunt Groups
  • Configurable Disposition Codes
  • Real Time & historical reporting
  • Easy to configure and use

For inquiries, email us at info@agdinfotech.com

Source: https://www.mitel.com/products/applications/contact-center/other/micontact-center-campaign-manager

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