Support End Users, Empower Technicians

Support End Users, Empower Technicians

IT Help Desk Software

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Built to Supercharge Your IT Help Desk

  • Best practice ITSM
  • Powerful integrations
    with IT management
  • Smart
  • Extensive reporting
  • Codeless
  • Deploy on cloud or

Flexible Plans for Your IT Needs



IT help desk software

The perfect starter kit to get your ticketing right.

  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports


help desk + asset management

The right package for integrated IT Asset management.

  • Help desk management
  • IT asset discovery
  • Software asset management
  • Asset inventory reports
  • Purchase &
    contracts management


help desk + ITIL® + asset + project

The complete ITIL® ready ITSM suite with all features that an IT service desk needs.

  • Incident management
  • Problem managementv
  • Change management
  • IT project management
  • Service catalog
  • Asset management
  • CMDB

ITIL-based features designed for your IT help desk

 Incident Management

Gain control of your help desk

Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.

 Problem Management

Go beyond firefighting

Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.

 Change Management

Manage changes with precision

Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.

 Service Catalog

Optimize service delivery

Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.


Get the bigger picture

Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.

 IT Project Management

Deliver IT projects on time

Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.


Drive decisions with the right data

Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.


Collaborate with other IT systems

Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted – 360-degree visibility of your IT!

Asset Management

Streamline asset management

Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.


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