IT Help Desk Software
ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.
Built to Supercharge Your IT Help Desk
- Best practice ITSM
workflows
- Powerful integrations
with IT management
apps
- Smart
automation
- Extensive reporting
capabilities
- Codeless
customizations
- Deploy on cloud or
on-premises
Flexible Plans for Your IT Needs
Standard
The perfect starter kit to get your ticketing right.
- Incident management
- Self-service portal
- Knowledge base
- Multi-site support
- SLA management
- Help desk reports
Professional
The right package for integrated IT Asset management.
- Help desk management
- IT asset discovery
- Software asset management
- Asset inventory reports
- Purchase &
contracts management
Enterprise
The complete ITIL® ready ITSM suite with all features that an IT service desk needs.
- Incident management
- Problem managementv
- Change management
- IT project management
- Service catalog
- Asset management
- CMDB
ITIL-based features designed for your IT help desk
Incident Management
Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.
Problem Management
Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.
Change Management
Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.
Service Catalog
Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.
CMDB
Get the bigger picture
Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.
IT Project Management
Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.
Reports
Drive decisions with the right data
Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.
Integrations
Collaborate with other IT systems
Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted – 360-degree visibility of your IT!
Asset Management
Streamline asset management
Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
For more info, email us at info@agdinfotech.com
Source: https://www.manageengine.com/products/service-desk/?MEtab
