What is digital process automation?
Digital Process Automation delivers and supports a variety of process-driven applications that address complex business needs, while simultaneously providing a flexible platform for rapidly building and deploying customer-centric applications. It is often used to automate processes as part of wider digital transformation initiatives.
Digital process automation software overview
Organizations need to quickly gain control of key processes, streamline customer-facing activities, reduce employee workloads and manage compliance and risk. Digital process automation transforms organizations into digital, data-driven businesses. It simplifies and streamlines processes from front office to the back office with intelligent automation, artificial intelligence and direct access to valuable enterprise information—no matter where it resides.
OpenText™ AppWorks™ supports Digital Process Automation and Dynamic Case Management to enable organizations to operate at digital speed. Organizations can quickly develop, deploy and learn from digital business applications that align processes around user needs. AppWorks efficiently brings information from core enterprise systems together in a single platform to allow end users to interact with information in the way that makes sense to them.
Digital process automation software features
Speed the development of case and process-driven applications with low-code, reusable building blocks and pre-built accelerators to build and deploy solutions more easily. Live-trial new business ideas quickly and build on them over time, without throwing away previous work, and create native mobile applications every time.
Dynamic case management
Transform knowledge-driven work involving complex interactions between people, content, transactions and workflows across multiple systems of record. Support a diverse range of cases including customer or employee onboarding, application or claims processing, service requests and more.
Use automation and artificial intelligence to predict future states and automatically trigger processes based on data. Combine automation with data-driven knowledge work to best serve business needs and customer expectations.
Leverage a common information layer to make information from all systems of record accessible to digital process automation applications.
Business rules management
Allow business users to own and manage business rules for faster development and easier maintenance, enabling organizations to respond more rapidly to changing market conditions.
What are the benefits of digital process automation software?
Put customers at the center of every interaction and exceed expectations with timely, proactive service in the channels in which they want to do business.
Empower people for data-driven work
Use the organization’s data—and data from third-party resources—to automate repetitive processes and guide knowledge workers through complex tasks.
Shut down the “white space” between business processes
Digitize processes that require interaction with structured and unstructured information residing in diverse business systems and content repositories. Eliminate disconnected processes or manual processes that often fill gaps between steps in a business workflow or customer interaction.
Lower risk and gain consistency
Use automation and artificial intelligence to separate low risk activities from high risk, to optimize the use of scarce resources. Generate visibility into key performance indicators and insight into how the organization is operating.
Digital process automation solutions
OpenText digital process automation applications address specific business problems across the enterprise. All of these applications are easily customizable and extensible using the low-code application development environment in OpenText AppWorks™ and benefit from AppWorks enterprise integrations.
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